Got questions? We've got answers.
Find quick answers to common questions about Agent7, our features, pricing and support.
Getting Started
What is Agent7?
Agent7 is an AI-powered WhatsApp Business API platform by Sevenz Digital & IT Solutions. It brings broadcast campaigns, chatbots, a shared team inbox and lead management together in one place.
Do I need coding skills to use Agent7?
No. Chatbots and automations are built with a no-code, drag-and-drop builder, and our team helps you with setup.
How long does it take to get started?
Our team guides you through connecting your number, verifying your business and setting up your profile. Book a demo and we'll share a setup timeline for your business.
Can I use my existing WhatsApp number?
In most cases, yes. A number that is already active on the WhatsApp or WhatsApp Business app has to be moved over to the WhatsApp Business API first. Our team will guide you through the process.
WhatsApp Business API
Is Agent7 an official WhatsApp solution?
Yes. Agent7 runs on Meta's official WhatsApp Business API, with a verified business profile.
What is a template message?
WhatsApp requires businesses to use pre-approved template messages when they start a conversation or message a customer outside the 24-hour reply window. Agent7 helps you create and submit these templates.
Campaigns
Who can I send broadcast campaigns to?
Campaigns go to customers who have opted in to receive messages from your business, as WhatsApp's policies require. You can segment them with tags such as VIP or new lead.
Can I track campaign results?
Yes. You can see delivery, reads and replies for every campaign in real time.
Chatbot Automation
Can the chatbot hand a chat over to a person?
Yes. Human handover transfers the conversation to your team whenever a customer needs a personal touch.
Can I train the chatbot on my business information?
Yes. You can train Agent7 with your FAQs, product details, pricing, booking process, policies and custom instructions. AI Training is included in the Enterprise plan.
Team Inbox
How many team members can use the inbox?
It depends on your plan: Starter includes 1 agent, Professional 3 agents and Enterprise 10 agents.
Can my team add private notes to chats?
Yes. Internal notes are visible only to your team, never to the customer.
Pricing & Billing
Is there a setup fee?
No. There is no setup fee on any plan.
Can I pay yearly?
Yes. Yearly plans cost the same as 10 months, so you get 2 months free.
Support
How do I get help?
Message us on WhatsApp at +91 96292 24608, call +91 74189 10777 or email support@agentseven.in. Our team is based in Thanjavur, Tamil Nadu.
Still have questions?
Our team is happy to help.